If you fly a lot on a daily, weekly or monthy basis, you have probably had some problems with different airlines in your travels.
Every year, a study is taken to determine which airlines are the best and worst in different categories .
Delta excelled and finished at the top of the Middle Seat Scorecard for the third year in a row. At the bottom of the rankings? American, for the third year in the past five. Those two airlines were on different flight paths in 2019.
Here is a list of the top airlines and the categories they are judged on:
AIRLINE | OVERALL RANK | ON-TIME ARRIVALS | CANCELED FLIGHTS | EXTREME DELAYS | 2-HOUR TARMAC DELAYS | MISHANDLED BAGGAGE | INVOLUNTARY BUMPING | COMPLAINTS |
---|---|---|---|---|---|---|---|---|
Delta | 1 | 1 | 1 | 3 | 6 | 4 | 1 | 3 |
Alaska | 2 | 2 | 4 | 1 | 5 | 6 | 5 | 2 |
Southwest | 2 | 4 | 8 | 2 | 1 | 3 | 6 | 1 |
Allegiant | 4 | 5 | 2 | 4 | 2 | 1 | 8 | 6 |
Spirit | 5 | 3 | 6 | 5 | 4 | 5 | 4 | 9 |
JetBlue | 6 | 8 | 3 | 9 | 7 | 7 | 3 | 4 |
Frontier | 7 | 9 | 5 | 8 | 3 | 2 | 7 | 8 |
United | 8 | 7 | 7 | 7 | 8 | 8 | 2 | 5 |
American | 9 | 6 | 9 | 6 | 9 | 9 | 9 | 7 |
Showing 1 to 9 of 9 entries
chart source: New York Times