WASHINGTON — A Lyft customer says she was trapped in the back seat, when her driver refused to drop her off.
Taylor says they asked the driver to drop off her friend along the way, but he refused. The friend got out of the car.
When the driver didn’t verbally respond, Taylor grabbed her phone and started recording video from the back seat.
The ride continued in a direction away from her home, as Taylor’s concern seemed to escalate.
Eventually she jumped out at a stop sign. She admitted kicking the car in frustration to WJLA.
“Because she had the door open, and we were near parked cars,” the driver said. “I didn’t want to damage my car, so I pulled to a safe location.”
“We are extremely troubled to learn about this incident. We have a strict zero-tolerance police and any behavior threatening the safety of a Lyft community member is not tolerated. The driver’s conduct was absolutely unacceptable, and his access to Lyft has been permanently removed.”
Taylor called 911 and Lyft. Metropolitan police officers responded, listened to her account and reviewed her video, but concluded the driver’s actions weren’t criminal, she told WJLA.